31.03.2016 Retail & Finance 1

Queueing system implementation

Case

The size of the queue has to be least irritative for the clients but on the other hand not to small because it increases the number of employees working the same time, hence, leads to increase company’s costs.

Solution

Implementation of queueing system, which helped establish the optimal size of the queue to keep the loyalty of the clients and not to increase company’s costs.

Challenges

A lot of features and data to analyze
Necessity to take into consideration simultaneously the size of the queue, the average amount of time in the queue, peak service periods, number of service channels

Project info

Industry
Retail
Case
Identify optimal size of a queue in the supermarket and quantity of employees to serve the clients
Technologies
R, Matlab
Team
2 Data Analysts
Terms
1 month
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