Data visualization for call center
The project goal was to develop a set of KPI for the call center and then create system of online updated dashboards using the data in several database sources (Oracle, SQL Server, MySQL)
Dashboards creation with interactive visualization and possibility of drilling down to detailed information about valuable KPI and performance indicators. All the dashboards were implemented using Microstrategy.
Estimate the call center performance and establish a set of KPI
PL/SQL, MySQL, Microstrategy
2 DB Developers, Data Analyst, Project Manager.
2 months overall