Data visualization for call center
Case
The project goal was to develop a set of KPI for the call center and then create system of online updated dashboards using the data in several database sources (Oracle, SQL Server, MySQL)
Solution
Dashboards creation with interactive visualization and possibility of drilling down to detailed information about valuable KPI and performance indicators. All the dashboards were implemented using Microstrategy.
Challenges
Project info
Industry
Telecommunication
Case
Estimate the call center performance and establish a set of KPI
Technologies
PL/SQL, MySQL, Microstrategy
Team
2 DB Developers, Data Analyst, Project Manager.
Terms
2 months overall